What Payment methods do you accept?
We Accept Visa, Maestro, Mastercard, PayPal, Solo and Amex. If you receive a gateway error during checkout it could be an issue with your credit/debit card billing address or security code. Please verify the address of the card with your issuing bank and try again. If you are still having trouble, use our contact form to let us know!
Do you offer worldwide shipping?
Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically
What is the status of my order?
When your order is placed you will receive a confirmation email to let you know we’ve received your order and will be processing it soon. As soon as your order is packed and labelled you will receive another confirmation email to let you know your orders on its way.
I didn’t get a confirmation email, what can I do?
Please check your spam! Or if your email address has been mistyped or confirmation was lost within the internet, please use the contact form to get in touch. Let us know your name, address, items in your order and we’ll find and resend your confirmation.
What is a backorder?
Every effort is made to ensure customer orders are complete when shipped. In the event that a product that is ordered becomes unavailable due to lack of inventory, our team will be in touch via email to notify you if we anticipate the item to be on back-order for an extended period of time, where you will have the opportunity to cancel or exchange your order.
How can I track my order?
Once your order has shipped out, you will receive an email update with the tracking number. Just click on the link and it will take you to the carrier’s website depending on who shipped your package. Your tracking number sometimes won’t be recognised until up to 24 hours after your order has shipped. This is the time needed for the carrier’s online tracking system to update.
I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
Many carriers recycle their tracking numbers. Tracking numbers often take a bit of time to activate. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to the previous order that traveled (sometimes months ago) under that same number. When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by the carrier, the updated tracking detail will be reflected.
Returned items will be refunded and must be returned within 30 days of receipt in saleable condition. Please use our contact form to request a return. We will provide you with a refund (exclusions may apply), including the applicable portion of shipping fees. Refunds must be made to the payment method originally used to place the order.
My order hasn’t arrived, what do I do?
Please check your tracking information or with your local post office, they may have left it with a neighbour or be holding onto it for you. If your tracking has failed to update it and there’s nothing at your local office, please use our contact form to let us know, we’ll be happy to help track down your order.
I live outside of the UK - will there be additional charges upon import?
Orders to international territories may incur additional charges upon import for VAT, customs, and administration.
All orders will be shipped within 1 business day of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order.
UK - Royal Mail 48 Tracked: 2-3 working days (up to 1kg) / Fast Courier (DPD Next Day): 1 working day *
EUROPE - Royal Mail International Tracked: 3-5 business days ** / Fast Courier (UPS Express): 2 working day **
USA - Royal Mail International Tracked: 5-7 business days ** / Fast Courier (UPS Express): 3 working days **
REST OF WORLD - Royal Mail International Tracked: 5-7 business days ** / Fast Courier (UPS Express): 4 working days **
Carrier delays are outside the control of Awesome Distro. Please leave 3 working days in addition to the estimated delivery times before getting in touch about the status of your order.
*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man. ** Please note that delays can occur in customs, and these delays are beyond our control. All orders are pending payment approval and merchandise availability.