Please note - We will respond to emails as soon as we can and aim to get back to your query within 48 hours, during weekday office opening hours.
IMPORT DUTIES / INTERNATIONAL ORDERS
Orders shipped outside of our base in the UK may be subject to import taxes or custom fees that are beyond our control. Deliveries are subject to the laws, duties and taxes of the destination country. Any fees, including admin fees, imposed as part of this process, are the responsibility of the recipient.
If you need to return your order, please email us within 14 days of receiving your order using the contact form above so that we can assist you further. After the returns process has been initiated, you have a further 14 days to return your item(s) to us.
All items must be received in brand new condition with all tags/labels attached. We reserve the right the deny a refund for any unsaleable items returned to us.
- What is a Pre-Order?
A pre-order product is an item that is available for purchase, before it is released. This means you can guarantee your purchase of that item, in advance. If you purchase a pre-order product alongside items that are already available, your order will be held until all items are available to ship. Pre-order items will be delivered to you on or around the release date specified in the product description. Pre-orders are subject to delivery delays or amended release dates beyond our control, where possible we will notify you via the email address on your order.
- What Payment methods do you accept?
We Accept Visa, Maestro, Mastercard, PayPal, Solo and Amex. If you receive a gateway error during checkout it could be an issue with your credit/debit card billing address or security code. Please verify the address of the card with your issuing bank and try again. If you are still having trouble, use our contact form to let us know!
- Do you offer worldwide shipping?
Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically
4. What is the status of my order?
When your order is placed you will receive a confirmation email to let you know we’ve received your order and will be processing it soon. As soon as your order is packed and labelled you will receive another confirmation email to let you know your orders on its way.
Please check your spam! Or if your email address has been mistyped or confirmation was lost within the internet, please use the contact form to get in touch. Let us know your name, address, items in your order and we’ll find and resend your confirmation.
6. My merchandise was damaged when I received it, what do I do?
Defective or damaged items may be refunded and must be returned within 30 days of receipt. Please use our contact form to report a defective or damaged item. We will provide you with a refund (exclusions may apply).
Refunds must be made to the payment method originally used to place the order. If you’d like to keep the damaged item, we may offer a partial refund. Please note, we do not offer exchanges, so would recommend purchasing new items if you wish to.
7. My order hasn’t arrived, what do I do?
Please check your tracking information or with your local post office, they may have left it with a neighbour or be holding onto it for you. If your tracking has failed to update it and there’s nothing at your local office, please use our contact form to let us know, we’ll be happy to help track down your order.