Help / old
If you want to get hold of us for any reason then please get in touch:
help@baslager.com
Please include your full name, e-mail address and your order number (if applicable). We will get back to you as soon as possible!
What payment methods do you accept?
We can accept payment through Visa, Maestro, Mastercard, Amex, Google Pay & Apple Pay.
Do you offer worldwide shipping?
Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically.
Delivery Information
All orders will be shipped within 1 business day of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order. Only Tracked services will have an applicable tracking number. If you are wanting a tracking number; please choose the shipping method labelled ‘Tracked’.
UK
Royal Mail 1st Class (24®):
1-2 working days (up to 1kg)
Royal Mail 1st Class Tracked (Tracked 24®)
1-2 working days (up to 1kg)
Royal Mail 2nd Class (48®):
2-5 business days (up to 1kg)
Royal Mail 2nd Class (Tracked 48®):
2-5 business days (up to 1kg)
Couriered Delivery – Trackable (DPD)*:
1 business day (up to 30kg)
EUROPE
European Delivery – Royal Mail Standard:
5-10 business days**
Couriered Delivery – Trackable (DPD):
3-6 business days**
USA
USA Delivery – Royal Mail Standard:
7-21 business days**
USA Delivery – Royal Mail Tracked:
7-21 business days**
FedEx – Priority:
2-5 business days**
REST OF WORLD
Rest of World – Royal Mail Standard:
14-21 business days**
Rest of World – Royal Mail Tracked:
14-21 business days**
Delays in receiving Royal Mail packages are outside the control of Baslager Clothing Co. Please leave 10 working days in addition to the estimated Royal Mail delivery times before getting in touch about the status of your order.
*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man.
** Please note that delays can occur in customs, and these delays are beyond our control. All orders are pending payment approval and merchandise availability
My merchandise was damaged when I received it, what do I do?
Defective or damaged items may be refunded or exchanged and must be returned within 30 days of receipt. Please contact us at help@baslager.com to report a defective or damaged item. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
Can I return an item? Can I exchange an item for another item?
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
All orders from the 15th of November can be returned up until the 10th of January.
Can I cancel my order?
Please contact us at help@baslager.com and we will do our best to help cancel your order if it has not already processed or shipped. We are unable to cancel orders which are in the final stages of processing or which have already shipped.
Please note that online order status is approximate and may not reflect recent shipment activity.